Shipping
SHIPPING & RETURNS
Postage & Delivery Within Australia
WEB MAIL ORDER RATES
Order value up to $150 - delivery 12%
Order value up to $500 - delivery 10%
Order value up to $2,000 - delivery 8.5%
We deliver by Australia Post and your signature is required on delivery, therefore, we recommend a work address if more convenient. If no one is available to sign for the parcel, 2 attempts will be made to deliver the parcel upon returning back to us. Please allow 3- 7 working days delivery. Sorry no C.O.D's.
Prices may vary as Australia Post changes pricing.
Returns & Exchanges
HOW DO I RETURN AN ITEM(S)?
To return an hosewares, please include the packaging slip that you received with your parcel and indicate the reason for the return. Send the returned item to the address which appears on the packaging slip. Goods may be returned provided that this is within 3 weeks of order date and the goods are unused and unwashed. We will credit your original method of payment, excluding delivery (unless is our faulty). Comments would be appreciated. Send to: CJ Designer Housewares, 1/79 Gloucester Road, Hurstville, NSW 2220.
HOW CAN I EXCHANGE A PRODUCT(S)?
If you would like to exchange style or colour, follow the same instructions as above indicating your requirements, and include $10.00 (cheque, money order or credit card details) for re-delivery within Australia. A re-delivery fee applies when exchanging. For an exchange, please include an alternative as we may have sold out of your first choice.
Refunds and exchanges are processed within 2-4 days of receipt. Make sure your name, address, phone number and instructions are clearly indicated. Comments would be appreciated.
Send to: CJ Designer Housewares, 1/79 Gloucester Road, Hurstville, NSW 2220.
WHAT DO I NEED TO KNOW ABOUT REFUND CHEQUES?
All refunds can be held in credit against your membership for future purchases if requested. On occasion we may owe you an amount which is $5 or less in total. Our policy is to hold this amount and to deduct it from your next order. You may request a refund cheque for the amount owing at any time by calling customer service on 02 9570 2498.
Send returns to:
CJ Designer Housewares ,
1/79 Gloucester Road, Hurstville, NSW 2220, Australia
Customer service: 02 9570 2498
Important Information
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (eg: Strikes, floods etc.). All colours of housewares are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this web site due to computer and monitor settings. Offers available until stocks sell out. All orders are subject to the availability of stock.
WE RESERVE THE RIGHT:
* to cancel any order, we will notify this action by phone or e-mail, using the e-mail address or number provided. We will refund the monies paid using the original method received.
* to take reasonable steps to verify that the order and credit details are bona fide.
